F A Q

We've put together a list of the questions we get asked the most.

How long does shipping to Europe take, and what are the costs?

Shipping typically takes 25-35 days via our optimized China-Europe rail service. The price you see at checkout is all-inclusive—it covers the product, shipping, and import duties, so there are no extra fees upon delivery.

Is the glass aquarium and filter system safe during transit?

Yes, it's well-protected. We use extra-thick foam and custom-designed packaging for all-around protection. Furthermore, you are covered by our "365-Day Free Replacement" guarantee. If any part is damaged during shipping, simply take a photo and contact us, and we will express ship a replacement part to you for free.

Is the Nexus 301 complicated to assemble?

Not at all! The core filtration system arrives pre-assembled and rigorously tested at our Shanghai factory. You will receive a clear video guide, and the entire setup can typically be completed in about 20 minutes with no special tools required.

What if there is a quality issue with my Nexus 301?

Your purchase is protected by our "365-Day Free Replacement" guarantee. For any quality issues not caused by accidental damage, we will promptly express ship replacement parts or an entire new unit to you free of charge.

Do you sell fish, aquatic plants, or aquascaping materials?

Currently, we specialize in high-performance aquarium hardware and related accessories. For live fish, plants, and other aquascaping materials, we recommend purchasing from your local pet store or trusted online platforms in your region.

Still have questions? Please contact our team directly via email .